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+--- Forum: Hasleo Backup Suite (Free Windows Backup & Restore Software) (https://www.easyuefi.com/forums/forumdisplay.php?fid=10)
+--- Thread: This program is not responding (/showthread.php?tid=1119)
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This program is not responding - corttex - 08-19-2022
Every time i want to sign out i get this... Win10x64 21H2
RE: This program is not responding - admin - 08-20-2022
(08-19-2022, 04:42 PM)corttex Wrote: Every time i want to sign out i get this... Win10x64 21H2
This is weird, we have never encountered such a situation before. Can you check whether BackupService.exe exist in the Windows task manager? And please contact us at [email protected] for further assistance.
RE: This program is not responding - corttex - 08-20-2022
Can you check whether BackupService.exe exist in the Windows task manager?
Yes.
RE: This program is not responding - corttex - 08-20-2022
I tried the old versions... 2.5.0 and 2.8.1 works fine for me, but 2.9.0 and 2.9.1 did not.
RE: This program is not responding - admin - 08-20-2022
(08-20-2022, 03:00 AM)corttex Wrote: I tried the old versions... 2.5.0 and 2.8.1 works fine for me, but 2.9.0 and 2.9.1 did not.
We need the dump file to determine why the program is stuck, please follow the steps below to generate a dump file and then send it to us.
1. Open Windows "Task Manager"(CTRL+SHIFT+ESC).
2. Find "BackupMainUI.exee" among the list of processes.
3. Right-click "BackupMainUI.exe" and select "Create dump file". Task manager should indicate where the dump file was written to.
4. Send the dump file to us.
RE: This program is not responding - corttex - 08-20-2022
https://www14.zippyshare.com/v/ayuaxpha/file.html
RE: This program is not responding - admin - 08-22-2022
(08-20-2022, 03:32 PM)corttex Wrote: https://www14.zippyshare.com/v/ayuaxpha/file.html
Please try to see if the same issue exists with version 2.8.2, we need to determine in which version the issue was introduced.
https://www.easyuefi.com/backup-software/downloads/Hasleo_Backup_Suite_Free_2.8.2.exe
RE: This program is not responding - corttex - 08-22-2022
Version 2.8.2 works fine.
RE: This program is not responding - admin - 08-24-2022
(08-22-2022, 10:22 PM)corttex Wrote: Version 2.8.2 works fine.
Does the splash screen show up? Have you set up a backup schedule to be executed when Windows starts?
RE: This program is not responding - corttex - 08-24-2022
I don't know if we understood each other well, I don't open the program at all, Hasleo Backup Suite didn't even run as apps in Task Manager, see the attached picture, but when I want to sign out on the computer at any moment the mentioned problem appears, so no splash screen, I didn't set schedule of any type. When I sent the dump file, I started the program only to show BackupMainUI.exe in the Task Manager. Maybe such behavior is only locally to me, never mind, it's not that important anymore because I'm using a version 2.8.2 that works fine.