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+--- Thread: EMail notifications are not working (/showthread.php?tid=2023)
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EMail notifications are not working - chmichael - 06-06-2024
Hello,
I have enabled e-mail notifications, test message is sent ok but not when the backup completes.
I'm using hosting account with TLS. (not gmail, yahoo etc)
Any ideas ?
RE: EMail notifications are not working - Milena - 06-07-2024
I can confirm the problem. It´s the same on my side.
RE: EMail notifications are not working - admin - 06-07-2024
Thanks for reporting the issue, we'll fix it as soon as possible.
RE: EMail notifications are not working - admin - 06-07-2024
(06-06-2024, 11:11 PM)chmichael Wrote: Hello,
I have enabled e-mail notifications, test message is sent ok but not when the backup completes.
I'm using hosting account with TLS. (not gmail, yahoo etc)
Any ideas ?
Regarding the issue, please click "
![[Image: memu_normal.png]](https://www.easyuefi.com/bitlocker-anywhere/images/memu_normal.png)
" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected], and we will resolve it as soon as possible. Thanks.
RE: EMail notifications are not working - admin - 06-07-2024
(06-06-2024, 11:11 PM)chmichael Wrote: Hello,
I have enabled e-mail notifications, test message is sent ok but not when the backup completes.
I'm using hosting account with TLS. (not gmail, yahoo etc)
Any ideas ?
It's very strange that it works so well on our side.
RE: EMail notifications are not working - chmichael - 06-08-2024
Done!
2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 197 Failed: 7 Couldn't connect to server
2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 199 nRet=0x00C600D300000000
2024-06-07 04:11:53 T:0000B8C0 .\SendEmail.cpp 180 nRet=0x00C600D300000000
Seems the GUI test is using different code than the service or the service doesn't load the correct mail parameters.
RE: EMail notifications are not working - admin - 06-08-2024
(06-08-2024, 12:21 AM)chmichael Wrote: Done!
2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 197 Failed: 7 Couldn't connect to server
2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 199 nRet=0x00C600D300000000
2024-06-07 04:11:53 T:0000B8C0 .\SendEmail.cpp 180 nRet=0x00C600D300000000
Seems the GUI test is using different code than the service or the service doesn't load the correct mail parameters.
In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.
RE: EMail notifications are not working - chmichael - 06-09-2024
(06-08-2024, 12:00 PM)admin Wrote: In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.
I did add the Hasleo folder into Bitdefender exceptions but still it doesn't send the e-mail so it's not the AV.
Anything other than i can try ?
RE: EMail notifications are not working - admin - 06-11-2024
(06-09-2024, 09:47 PM)chmichael Wrote:(06-08-2024, 12:00 PM)admin Wrote: In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.
I did add the Hasleo folder into Bitdefender exceptions but still it doesn't send the e-mail so it's not the AV.
Anything other than i can try ?
I'm so sorry, it works very well on our side and we can't do anything about it. It is recommended to test on a computer that does not have AV installed to see if it can send emails.
RE: EMail notifications are not working - chmichael - 06-13-2024
(06-11-2024, 06:21 PM)admin Wrote:(06-09-2024, 09:47 PM)chmichael Wrote:(06-08-2024, 12:00 PM)admin Wrote: In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.
I did add the Hasleo folder into Bitdefender exceptions but still it doesn't send the e-mail so it's not the AV.
Anything other than i can try ?
I'm so sorry, it works very well on our side and we can't do anything about it. It is recommended to test on a computer that does not have AV installed to see if it can send emails.
Ok found it since i use Windows Firewall Control it had harden the firewall rules so i needed to add it as exception to windows firewall.
Thank you