08-20-2022, 12:52 PM
(08-20-2022, 03:00 AM)corttex Wrote: I tried the old versions... 2.5.0 and 2.8.1 works fine for me, but 2.9.0 and 2.9.1 did not.
We need the dump file to determine why the program is stuck, please follow the steps below to generate a dump file and then send it to us.
1. Open Windows "Task Manager"(CTRL+SHIFT+ESC).
2. Find "BackupMainUI.exee" among the list of processes.
3. Right-click "BackupMainUI.exe" and select "Create dump file". Task manager should indicate where the dump file was written to.
4. Send the dump file to us.