I have done many successful (system mode) restores with HBS. From my experience, it is reliable and is now my primary backup solution on a Win 10 and a Win 11 system. But it has been crashing for me. I have been in conversation with your support team. They have been responsive and provided me with special builds. I couldn't help much as the created dump files were empty and Windows Event Viewer reported no HBS errors.
I recently noticed the HBS and Windscribe incompatibility and reported the issue to HBS and Windscribe. And updated them about excluding HBS processes in Windscribe's split tunneling and the outcome. HBS provided a special build, but it didn't fix the issue. Windscribe responded, "It sounds like some domains it is accessing may be present in our blocklists. The app seems to have some convoluted communication system with its home base." They provided debugging steps for sending logs. I replied I keep the feature disabled in Windscribe, for which they requested debugging and logs. They responded that excluding HBS processes under Windscribe's split tunneling is the best solution for this at this time.
I recently noticed the HBS and Windscribe incompatibility and reported the issue to HBS and Windscribe. And updated them about excluding HBS processes in Windscribe's split tunneling and the outcome. HBS provided a special build, but it didn't fix the issue. Windscribe responded, "It sounds like some domains it is accessing may be present in our blocklists. The app seems to have some convoluted communication system with its home base." They provided debugging steps for sending logs. I replied I keep the feature disabled in Windscribe, for which they requested debugging and logs. They responded that excluding HBS processes under Windscribe's split tunneling is the best solution for this at this time.