Cannot restore

[Arnau]

Hi,
I have a laptop that cannot restore, I got a message like "Exclusive access could not be obtained becaose the volume (Es in use. Close all applications..." when i'm on WinPe preboot envoirment.

What can i do?

[admin]

Are you using the latest version? Please follow the steps below to copy the log file to you local disk and then send it to us.
1. Waiting for the error message appears, then clicke "Cancel"
2. Open the save log file dialog ("" > "Save logs")
3. Save the log file to one of your local disk
4. Reboot the computer, then send the log file to us.

[Arnau]

Hi,

I solved activating/deactivating bitlocker on the destination unit.

Thanks

[admin]

Hi,

I solved activating/deactivating bitlocker on the destination unit.

Thanks

Do you mean this drive is a BitLocker encrypted drive?