Failed to run system API.(0x0050001500000000)

[Claude McCourt]

Hi I tried to run system clone but i get this message:

Failed to run system API.(0x0050001500000000)
The operation was not successful

Can you help please?

[admin]

[quote pid="4058" dateline="1673763178"]
Claude McCourtHi I tried to run system clone but i get this message:

Failed to run system API.(0x0050001500000000)
The operation was not successful

Can you help please?
[/quote]

Please open the save log file dialog ("" > "Save logs") and save the log file, then send the log file to us via email at [email protected], and we will resolve it as soon as possible. Thanks.

[Claude McCourt]

[quote pid="4060" dateline="1673768599"]
admin
[quote pid="4058" dateline="1673763178"]
Claude McCourtHi I tried to run system clone but i get this message:

Failed to run system API.(0x0050001500000000)
The operation was not successful

Can you help please?
[/quote]

Please open the save log file dialog ("" > "Save logs") and save the log file, then send the log file to us via email at [email protected], and we will resolve it as soon as possible. Thanks.
[/quote]

Hi thanks for the prompt reply, please find attached the saved log files.

  disk-clone-log-20230128140019.zip (Size: 13.37 KB / Downloads: 1)

[admin]

[quote pid="4105" dateline="1674882839"]
Claude McCourt
[quote pid="4060" dateline="1673768599"]
admin
[quote pid="4058" dateline="1673763178"]
Claude McCourtHi I tried to run system clone but i get this message:

Failed to run system API.(0x0050001500000000)
The operation was not successful

Can you help please?
[/quote]

Please open the save log file dialog ("" > "Save logs") and save the log file, then send the log file to us via email at [email protected], and we will resolve it as soon as possible. Thanks.
[/quote]

Hi thanks for the prompt reply, please find attached the saved log files.

[/quote]

It seems that the WMI repository in your Windows is corrupted, please run the following command on the elevated command line to fix it.
net stop winmgmt /y
c:
cd %systemroot%\system32\wbem
rd /S /Q repository

regsvr32 /s %systemroot%\system32\scecli.dll
regsvr32 /s %systemroot%\system32\userenv.dll

mofcomp cimwin32.mof
mofcomp cimwin32.mfl
mofcomp rsop.mof
mofcomp rsop.mfl
for /f %s in ('dir /b /s *.dll') do regsvr32 /s %s
for /f %s in ('dir /b *.mof') do mofcomp %s
for /f %s in ('dir /b *.mfl') do mofcomp %s

cd %programfiles%\citrix\system32\citrix\wmi
for /f %s in ('dir /b *.mof *.mfl') do mofcomp %s
net start winmgmt

Reboot the machine and try again. If an error occurs while resetting, try several more times. Please let us know the result, thanks.