Network-Share: Access denied

[klangmeister]

I tried to backup from a win-10-machine to a network-share on a win-11-machine and got the message:

Access is denied. (0x0862000900000005)

Sytem-, partition- or file-backup - no difference.
The target is a usb3-docking-station which I can reach without any problems from every point in my network, even from my android-tv, my phone or an old XP-machine. And yes - I granted full access to everyone at the target.

Backing up from the same machine with the last available Macrium Reflect Free works like a charm with no problems.

Any ideas are welcome!

[admin]

I tried to backup from a win-10-machine to a network-share on a win-11-machine and got the message:

Access is denied. (0x0862000900000005)

Sytem-, partition- or file-backup - no difference.
The target is a usb3-docking-station which I can reach without any problems from every point in my network, even from my android-tv, my phone or an old XP-machine. And yes - I granted full access to everyone at the target.

Backing up from the same machine with the last available Macrium Reflect Free works like a charm with no problems.

Any ideas are welcome!

Please delete the NetConnect.db file in the bin directory under the Hasleo Backup Suite installation directory, reboot the computer and try to connect to the remote shared folder using an account that has full access to the remote shared folder.

[klangmeister]

Please delete the NetConnect.db file in the bin directory under the Hasleo Backup Suite installation directory, reboot the computer and try to connect to the remote shared folder using an account that has full access to the remote shared folder.

That didn't help. I also deinstalled hasleo, deleted remaining folders & files in program dir and restarted. Then fresh install - still the same. It also keeps my standard backup-folder after re-install. Seems I need to edit the registry to get rid of old/wrong stuff.

[admin]

Please delete the NetConnect.db file in the bin directory under the Hasleo Backup Suite installation directory, reboot the computer and try to connect to the remote shared folder using an account that has full access to the remote shared folder.

That didn't help. I also deinstalled hasleo, deleted remaining folders & files in program dir and restarted. Then fresh install - still the same. It also keeps my standard backup-folder after re-install. Seems I need to edit the registry to get rid of old/wrong stuff.

Can you create a new backup task to see if the issue still persists?

[klangmeister]

Please delete the NetConnect.db file in the bin directory under the Hasleo Backup Suite installation directory, reboot the computer and try to connect to the remote shared folder using an account that has full access to the remote shared folder.

That didn't help. I also deinstalled hasleo, deleted remaining folders & files in program dir and restarted. Then fresh install - still the same. It also keeps my standard backup-folder after re-install. Seems I need to edit the registry to get rid of old/wrong stuff.

Can you create a new backup task to see if the issue still persists?

That's what I did. No change.

Edit:
I deinstalled now, deleted halseo in program-folder and deleted everything from registry containing "hasleo". After a new install it asked me again for the standard folder, my username and password, what it didn't do before. But next backup task ended like before with "access denied". I think I'll stay with my "old" Macrium Reflect.

[admin]

Please delete the NetConnect.db file in the bin directory under the Hasleo Backup Suite installation directory, reboot the computer and try to connect to the remote shared folder using an account that has full access to the remote shared folder.

That didn't help. I also deinstalled hasleo, deleted remaining folders & files in program dir and restarted. Then fresh install - still the same. It also keeps my standard backup-folder after re-install. Seems I need to edit the registry to get rid of old/wrong stuff.

Can you create a new backup task to see if the issue still persists?

That's what I did. No change.

Edit:
I deinstalled now, deleted halseo in program-folder and deleted everything from registry containing "hasleo". After a new install it asked me again for the standard folder, my username and password, what it didn't do before. But next backup task ended like before with "access denied". I think I'll stay with my "old" Macrium Reflect.

This is weird, if the remote folder allows writes and the account has write access to this remote folder then this problem shouldn't happen, so please double-check them. And please add Hasleo Backup Suite (BackupMainUI.exe, BackupService.exe, BackupWorker.exe  and other .exe files) to the list of allowed applications (may be called Trusted Applications/Whitelisted applications) of your anti-virus software to see if the issue still persists?

If it still fails, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected].

Thanks.

[klangmeister]

Please delete the NetConnect.db file in the bin directory under the Hasleo Backup Suite installation directory, reboot the computer and try to connect to the remote shared folder using an account that has full access to the remote shared folder.

That didn't help. I also deinstalled hasleo, deleted remaining folders & files in program dir and restarted. Then fresh install - still the same. It also keeps my standard backup-folder after re-install. Seems I need to edit the registry to get rid of old/wrong stuff.

Can you create a new backup task to see if the issue still persists?

That's what I did. No change.

Edit:
I deinstalled now, deleted halseo in program-folder and deleted everything from registry containing "hasleo". After a new install it asked me again for the standard folder, my username and password, what it didn't do before. But next backup task ended like before with "access denied". I think I'll stay with my "old" Macrium Reflect.

This is weird, if the remote folder allows writes and the account has write access to this remote folder then this problem shouldn't happen, so please double-check them. And please add Hasleo Backup Suite (BackupMainUI.exe, BackupService.exe, BackupWorker.exe  and other .exe files) to the list of allowed applications (may be called Trusted Applications/Whitelisted applications) of your anti-virus software to see if the issue still persists?

If it still fails, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected].

Thanks.

My anti-virus software is the windows defender firewall. On the "hasleo"-machine I allowed all *.exe files living in bin folder, on the remote machine I disabled the firewall completely. No change - access denied.

What I didn't notice before: when hasleo asks me for the target, I can open the remote folder in question but it doesn't show me the present content. It shows the state before I did the test with macrium - an empty folder with only 2 hidden sytem folders ($RECYCLE.BIN and System Volume Information) in it.

I sent the log files.

[admin]

That didn't help. I also deinstalled hasleo, deleted remaining folders & files in program dir and restarted. Then fresh install - still the same. It also keeps my standard backup-folder after re-install. Seems I need to edit the registry to get rid of old/wrong stuff.

Can you create a new backup task to see if the issue still persists?

That's what I did. No change.

Edit:
I deinstalled now, deleted halseo in program-folder and deleted everything from registry containing "hasleo". After a new install it asked me again for the standard folder, my username and password, what it didn't do before. But next backup task ended like before with "access denied". I think I'll stay with my "old" Macrium Reflect.

This is weird, if the remote folder allows writes and the account has write access to this remote folder then this problem shouldn't happen, so please double-check them. And please add Hasleo Backup Suite (BackupMainUI.exe, BackupService.exe, BackupWorker.exe  and other .exe files) to the list of allowed applications (may be called Trusted Applications/Whitelisted applications) of your anti-virus software to see if the issue still persists?

If it still fails, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected].

Thanks.

My anti-virus software is the windows defender firewall. On the "hasleo"-machine I allowed all *.exe files living in bin folder, on the remote machine I disabled the firewall completely. No change - access denied.

What I didn't notice before: when hasleo asks me for the target, I can open the remote folder in question but it doesn't show me the present content. It shows the state before I did the test with macrium - an empty folder with only 2 hidden sytem folders ($RECYCLE.BIN and System Volume Information) in it.

I sent the log files.

You say “I can open the remote folder in question but it doesn't show me the present content.”, since the standard Open Windows File dialog is used here, this usually means that haven't set the access rights to the shared folder correctly. Please make sure that you have set the access rights correctly when setting up the shared folder, as shown in the screenshot below:

[klangmeister]

Can you create a new backup task to see if the issue still persists?

That's what I did. No change.

Edit:
I deinstalled now, deleted halseo in program-folder and deleted everything from registry containing "hasleo". After a new install it asked me again for the standard folder, my username and password, what it didn't do before. But next backup task ended like before with "access denied". I think I'll stay with my "old" Macrium Reflect.

This is weird, if the remote folder allows writes and the account has write access to this remote folder then this problem shouldn't happen, so please double-check them. And please add Hasleo Backup Suite (BackupMainUI.exe, BackupService.exe, BackupWorker.exe  and other .exe files) to the list of allowed applications (may be called Trusted Applications/Whitelisted applications) of your anti-virus software to see if the issue still persists?

If it still fails, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected].

Thanks.

My anti-virus software is the windows defender firewall. On the "hasleo"-machine I allowed all *.exe files living in bin folder, on the remote machine I disabled the firewall completely. No change - access denied.

What I didn't notice before: when hasleo asks me for the target, I can open the remote folder in question but it doesn't show me the present content. It shows the state before I did the test with macrium - an empty folder with only 2 hidden sytem folders ($RECYCLE.BIN and System Volume Information) in it.

I sent the log files.

You say “I can open the remote folder in question but it doesn't show me the present content.”, since the standard Open Windows File dialog is used here, this usually means that haven't set the access rights to the shared folder correctly. Please make sure that you have set the access rights correctly when setting up the shared folder, as shown in the screenshot below:

All permissions are set as shown. But it turns out more and more that this is a massive windows problem. With the explorer and other programs I can read from and write to the remote folder as expected. I.e. I can write a *.txt to the folder, save it, reopen, edit and save it again. Remotly.
BUT:
On the remote machine itself all these files are shown as "hidden" and if I try to open them there it says "bla.txt couldn't be found".
Only exeption: the files I wrote with Macrium to this folder.
It's getting really weird.

[admin]

That's what I did. No change.

Edit:
I deinstalled now, deleted halseo in program-folder and deleted everything from registry containing "hasleo". After a new install it asked me again for the standard folder, my username and password, what it didn't do before. But next backup task ended like before with "access denied". I think I'll stay with my "old" Macrium Reflect.

This is weird, if the remote folder allows writes and the account has write access to this remote folder then this problem shouldn't happen, so please double-check them. And please add Hasleo Backup Suite (BackupMainUI.exe, BackupService.exe, BackupWorker.exe  and other .exe files) to the list of allowed applications (may be called Trusted Applications/Whitelisted applications) of your anti-virus software to see if the issue still persists?

If it still fails, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected].

Thanks.

My anti-virus software is the windows defender firewall. On the "hasleo"-machine I allowed all *.exe files living in bin folder, on the remote machine I disabled the firewall completely. No change - access denied.

What I didn't notice before: when hasleo asks me for the target, I can open the remote folder in question but it doesn't show me the present content. It shows the state before I did the test with macrium - an empty folder with only 2 hidden sytem folders ($RECYCLE.BIN and System Volume Information) in it.

I sent the log files.

You say “I can open the remote folder in question but it doesn't show me the present content.”, since the standard Open Windows File dialog is used here, this usually means that haven't set the access rights to the shared folder correctly. Please make sure that you have set the access rights correctly when setting up the shared folder, as shown in the screenshot below:

All permissions are set as shown. But it turns out more and more that this is a massive windows problem. With the explorer and other programs I can read from and write to the remote folder as expected. I.e. I can write a *.txt to the folder, save it, reopen, edit and save it again. Remotly.
BUT:
On the remote machine itself all these files are shown as "hidden" and if I try to open them there it says "bla.txt couldn't be found".
Only exeption: the files I wrote with Macrium to this folder.
It's getting really weird.

Yes, this is too weird. Is Macrium installed on the remote computer, and could it be caused by the Macrium image guardian?