Hasleo Backup Suite v5.0.2 backup operation failed

[jekovcar]

Hi Hasleo,
On my Dell Latitude 5420 (SSD,UEFI BIOS)
The backup issue only occurred in version 5.0.2:

Code:

Backup mode: Full
Compress level: Low
Encryption mode: None
Checking file system, please wait...
The operation of checking file system is complete.
Backing up, please wait...
The backup operation failed, please contact us for support.
Unknown error. (0x0043015000000005)
The operation was not successful.

Backup operations in v4.9.5 and v5.0.1.1(beta1) complete normally. What's wrong?

[gnolf]

I have the same problem with v.5.0.2:

Initialisierung, bitte warten...
Sicherungsmodus: Vollständig
Kompressionsgrad: Mittel
Verschlüsselungsmodus: Keiner
Überprüfung des Dateisystems, bitte warten...
Der Vorgang der Überprüfung des Dateisystems ist abgeschlossen.
Sicherung, bitte warten...
Der Backup-Vorgang ist fehlgeschlagen, bitte kontaktieren Sie uns für Unterstützung.
Das System kann von dem angegebenen Gerät nicht lesen. (OxOC77006200000570)
Der Vorgang war nicht erfolgreich.

[admin]

To further analyze the issues, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected].

[jekovcar]

Support answer:

Hasleo Backup Suite uses Microsoft's Volume Shadow Copy Service (VSS) technology to implement Windows hot backup/cloning.To fix the VSS issue, try the following steps:
  1.To solve this problem, you need to remove these third-party VSS Providers. The installed VSS Providers can be found in the following Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\
2.1 Uninstall third party software
    2.2 Remove ONLY third-party VSS Providers in the registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}.
    2.3Restart Windows.
    3. Retry Hasleo Backup Suite.

I pasted the code below into Notepad, saved Clean_VSSProviders.reg and run it to fix. It worked for me.

Code:

Windows Registry Editor Version 5.00
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}]
@="Microsoft Software Shadow Copy provider 1.0"
"Type"=dword:00000001
"Version"="1.0.0.7"
"VersionId"="{00000001-0000-0000-0007-000000000001}"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}\CLSID]
@="{65EE1DBA-8FF4-4a58-AC1C-3470EE2F376A}"

[admin]

Support answer:

Hasleo Backup Suite uses Microsoft's Volume Shadow Copy Service (VSS) technology to implement Windows hot backup/cloning.To fix the VSS issue, try the following steps:
  1.To solve this problem, you need to remove these third-party VSS Providers. The installed VSS Providers can be found in the following Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\
2.1 Uninstall third party software
    2.2 Remove ONLY third-party VSS Providers in the registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}.
    2.3Restart Windows.
    3. Retry Hasleo Backup Suite.

I pasted the code below into Notepad, saved Clean_VSSProviders.reg and run it to fix. It worked for me.

Code:

Windows Registry Editor Version 5.00
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}]
@="Microsoft Software Shadow Copy provider 1.0"
"Type"=dword:00000001
"Version"="1.0.0.7"
"VersionId"="{00000001-0000-0000-0007-000000000001}"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Providers\{b5946137-7b9f-4925-af80-51abd60b20d5}\CLSID]
@="{65EE1DBA-8FF4-4a58-AC1C-3470EE2F376A}"

Be careful not to remove the default software provider (Microsoft Software Volume Shadow Copy Provider) abnormally.

[chmichael]

I got Invalid NTFS link ... No problems with 4.9.5

[admin]

I have the same problem with v.5.0.2:

Initialisierung, bitte warten...
Sicherungsmodus: Vollständig
Kompressionsgrad: Mittel
Verschlüsselungsmodus: Keiner
Überprüfung des Dateisystems, bitte warten...
Der Vorgang der Überprüfung des Dateisystems ist abgeschlossen.
Sicherung, bitte warten...
Der Backup-Vorgang ist fehlgeschlagen, bitte kontaktieren Sie uns für Unterstützung.
Das System kann von dem angegebenen Gerät nicht lesen. (OxOC77006200000570)
Der Vorgang war nicht erfolgreich.

Please disable the backup filter in the backup options to see if the issue still persists?
https://www.easyuefi.com/backup-software...ons-filter

[admin]

I got Invalid NTFS link ... No problems with 4.9.5

Please try the fixed version below:
https://www.easyuefi.com/backup-software...241224.exe

[Unix5566]

I got Invalid NTFS link ... No problems with 4.9.5

Please try the fixed version below:
https://www.easyuefi.com/backup-software...241224.exe

Still not working, even with disabled Filter
The backup process ran for 22 minutes when it aborted with the common error already mentioned (0x0C7706200000570)
uxskJtys0

[admin]

Please try the fixed version below:
https://www.easyuefi.com/backup-software...241224.exe

Still not working, even with disabled Filter
The backup process ran for 22 minutes when it aborted with the common error already mentioned (0x0C7706200000570)
uxskJtys0

Which antivirus software is installed on your computer? One user reported that the issue was caused by Kaspersky.