Hasleo doesn't shutdown

[chmichael]

Well, can’t reproduce this error in a VM with Windows Server 2025 Standard here. Windows was installed fresh with latest available updates. Then I installed VMware Tools and finally HBS without any tasks. Shuts down without any problems for me, HBS service was ended within 1-2 seconds.

There has to be something else you do that causes these problems, maybe something that got installed without you knowing or some configuration/policy. Did you try this with an official Windows Server 2025 ISO from MS? Does this also happen in a VM?

It doesn't do it always it's way random.

Eg. today i rebooted a Server 2016 and it stuck "Shutting down: Halso Backup Service" for an 30 mins.

So i went to a client pc, open an administrator command line and run "takkill /s myserver /f /im backupservice.exe
(solution if this happens to anyone else)

The Server rebooted instantly after!

Windows is supposed to kill the service if WaitToKillServiceTimeout exceed but in case of Halsleo it doesn't!

So since it's happing on Server 2016 and 2025 it isn't OS related but it's Hasleo v5 related. (never had this with v4)

From Log seems EnumNetworkCompuers.cpp makes it stuck ?
btw: EnumNetworkCompuers.cpp source file is misspelled ?

Log:
2025-02-04 22:52:05 T:00005080 .\FixedPath.cpp 273 nRet=0x0000000000000000 nLastError=0x000003F0
2025-02-04 22:52:05 T:00005080 .\EFIFirmware.cpp 1099 GetLastError()=0x000003E6
2025-02-04 22:52:05 T:00005080 .\EFIFirmware.cpp 1099 GetLastError()=0x000003E6
2025-02-04 22:52:17 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:52:52 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:53:27 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:54:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:54:38 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:55:13 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:55:48 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:55:52 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 22:55:52 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 22:55:52 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 22:55:52 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 22:55:52 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 22:56:24 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:56:59 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:57:34 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:58:10 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:58:45 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:59:20 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 22:59:55 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:00:27 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 23:00:27 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 23:00:27 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 23:00:27 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 23:00:27 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 23:00:32 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:01:07 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:01:20 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 23:01:20 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 23:01:20 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 23:01:20 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 23:01:20 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 23:01:42 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:02:18 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:02:53 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:03:28 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:04:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:04:39 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:05:14 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:05:49 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:06:25 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:07:00 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:07:35 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:08:11 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:08:46 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:09:21 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:09:56 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:10:32 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:11:07 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:11:42 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:12:18 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:12:53 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:13:28 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:14:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:14:24 T:000008A4 .\PipeWrapper.cpp 102 nRet=0x0065000600000002
2025-02-04 23:14:24 T:000008A4 .\ClientTransmit.cpp 309 nRet=0x0065000600000002
2025-02-04 23:14:24 T:000008A4 .\PipeWrapper.cpp 154 nRet=0x0099000600000002
2025-02-04 23:14:24 T:000008A4 .\UICmdRelay.cpp 415 nRet=0x019E00D900000002
2025-02-04 23:14:24 T:000008A4 .\UICmdRelay.cpp 629 nRet=0x019E00D900000002 0 0
2025-02-04 23:14:39 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:15:14 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:15:49 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:16:25 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:17:00 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:17:35 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:18:10 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:18:46 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:19:21 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:19:56 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:20:32 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:21:07 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:21:42 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:22:17 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:22:53 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:23:28 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:24:03 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:24:38 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:25:14 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:25:49 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
2025-02-04 23:26:24 T:00000544 .\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102
***** I kill the service here from client's command prompt *********
2025-02-04 23:28:29 T:00001544 Log version: 1.0
2025-02-04 23:28:29 T:00001544 OS Name:Windows Server 2016 Essentials Version:6.3 Build 14393 Bits:64
2025-02-04 23:28:29 T:00001544 Hasleo Backup Suite Version:5.0.2.2
2025-02-04 23:28:30 T:00001544 .\BackupService.cpp 834 Start...

[chmichael]

You could add to log "Service Shutdown events" in order to track the problem.

eg. 2025-02-04 23:28:30 T:00001544 .\BackupService.cpp 834 Service Shutdown initiated

[al3x]

That "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line is in my logs as well every minute. Don't think that's the root of your problem here tbh.

[admin]

@chmichael 
We also can't reproduce the issue in Win 2025. And the "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line should not be the cause of the issue, can you send us the full log file? Are you sure you haven't set up a backup task to be performed on shutdown? Thanks.

[chmichael]

@chmichael 
We also can't reproduce the issue in Win 2025. And the "\EnumNetworkCompuers.cpp 356 nRet=0x0163001500000102" line should not be the cause of the issue, can you send us the full log file? Are you sure you haven't set up a backup task to be performed on shutdown? Thanks.

I'll send you from Win2016 because i reinstalled Win2025 server (it's to replace the Win2016).