EMail notifications are not working

[chmichael]

Hello,
  I have enabled e-mail notifications, test message is sent ok but not when the backup completes.
  I'm using hosting account with TLS. (not gmail, yahoo etc)

   

Any ideas ?

[Milena]

I can confirm the problem. It´s the same on my side.

[admin]

Thanks for reporting the issue, we'll fix it as soon as possible.

[admin]

Hello,
  I have enabled e-mail notifications, test message is sent ok but not when the backup completes.
  I'm using hosting account with TLS. (not gmail, yahoo etc)



Any ideas ?

Regarding the issue, please click "" > "Save log file" to open the save log file dialog, save the log file and then send it to us via email at [email protected], and we will resolve it as soon as possible. Thanks.

[admin]

Hello,
  I have enabled e-mail notifications, test message is sent ok but not when the backup completes.
  I'm using hosting account with TLS. (not gmail, yahoo etc)



Any ideas ?

It's very strange that it works so well on our side.

[chmichael]

Done!

2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 197 Failed: 7 Couldn't connect to server
2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 199 nRet=0x00C600D300000000
2024-06-07 04:11:53 T:0000B8C0 .\SendEmail.cpp 180 nRet=0x00C600D300000000

Seems the GUI test is using different code than the service or the service doesn't load the correct mail parameters.

[admin]

Done!

2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 197 Failed: 7 Couldn't connect to server
2024-06-07 04:11:53 T:0000B8C0 .\EmailSender.cpp 199 nRet=0x00C600D300000000
2024-06-07 04:11:53 T:0000B8C0 .\SendEmail.cpp 180 nRet=0x00C600D300000000

Seems the GUI test is using different code than the service or the service doesn't load the correct mail parameters.

In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.

[chmichael]

In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.

I did add the Hasleo folder into Bitdefender exceptions but still it doesn't send the e-mail so it's not the AV.

Anything other than i can try ?

[admin]

In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.

I did add the Hasleo folder into Bitdefender exceptions but still it doesn't send the e-mail so it's not the AV.

Anything other than i can try ?

I'm so sorry, it works very well on our side and we can't do anything about it. It is recommended to test on a computer that does not have AV installed to see if it can send emails.

[chmichael]

In fact, they use the same code, so check to see if there are any other programs (antivirus software or system settings) that are preventing BackupWorker.exe from accessing the network.

I did add the Hasleo folder into Bitdefender exceptions but still it doesn't send the e-mail so it's not the AV.

Anything other than i can try ?

I'm so sorry, it works very well on our side and we can't do anything about it. It is recommended to test on a computer that does not have AV installed to see if it can send emails.

Ok found it since i use Windows Firewall Control it had harden the firewall rules so i needed to add it as exception to windows firewall.

Thank you